Each piece is thoughtfully created based on the details or photos your provide on the order Form. Once your order is received and you’ve submitted your payment, your personalized item is carefully prepared and mailed or shipped out.

Each product is thoughtfully designed to include meaningful personal details. For example, Heaven Sent Pets letters are written to the recipient of your choice, with your pet’s name woven throughout the message.

When possible, we also incorporate additional details provided in the Special Notes section of the order form. All portraits are created using a photo of your pet as a reference, ensuring a true likeness.

These thoughtful touches make each piece deeply personal—and truly one-of-a-kind.

Turnaround time varies depending on the product, but most orders are completed within 5-10 business days and then sent by mail.

We are here to help.

You can reach us anytime through the Contact page on our website. Simply fill out the form, and we’ll get back to you as soon as possible.

If you prefer, you may also email us directly at info@heavensentpets.com.